Important Notice COVID-19

Leer este aviso en español

At Grupo Xcaret we privilege the integrity and well-being of our visitors, guests, partners and collaborators.

For this reason and in accordance with the recent announcement of the negative COVID-19 test verification requirement for all air passengers entering the United States from Mexico, issued by the United States CDC (Centers for Control and Prevention of Diseases), and which comes into effect on January 26 of this year, we would like to inform you about the measures that Grupo Xcaret will implement in order to support all our visitors to meet the requirements and plan their stay.

The measures that will be applied by Grupo Xcaret include an antigen test at Hotel Xcaret México, at no cost. The PCR test can be provided to those who request it, at an additional cost. The service of both tests will be carried out at the Hotel Xcaret México facilities.

It is important to note that both tests will be carried out by a specialized medical organization with the necessary training and credentials for their correct application, and whose certificate will contain the data requested in detail by the corresponding health, federal, state and / or municipal authorities.

At Grupo Xcaret we continue to work permanently and responsibly with the authorities, to guarantee the necessary support to our community of visitors, guests, partners and collaborators.

In the event that a guest in the facilities of our Hotel Xcaret México tests positive for COVID-19, we will proceed in accordance with the express indications of the authorities and the protocols established in our Xafety 360° Model. In accordance with our Model, we will offer accommodation coverage at no cost for a 14 day isolation of the affected person and a companion in the same room (if both test positive). This measure will be effective until March 31, 2021.

Likewise, we inform you that our parks Xcaret, Xel-há, Xplor, Xenses and Xoximilco will have the antigen test application service available, in case visitors request it. This action aims to facilitate testing and make it available for our visitors who are staying in vacation rentals or hotels that do not offer this service. The cost for this test will not be included in Parks entrance and will be charged separately with a price of $19 usd. 

We will keep this and other information on the subject updated in our communication channels and we will continue to be at your service for any clarification. We want to continue offering you the best service so that you can enjoy a complete stay